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Senior Manager, Business Operations Visa Sponsorship USA

Houston, TX 77030
January 21, 2024
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Deadline date:
$93 / year

Job Description





The Senior Manager, Business Operations helps to shape the strategic direction of the Paediatrics – Psychology Division’s business operations by recommending and executing adjustments and process enhancements that guarantee current and long-term business objectives are accomplished. This position generally handles experienced professional-level personnel.


This role oversees the Pediatrics-Psychology Division’s daily operations in human resources, finance, and compliance. This includes, but is not limited to, managing the Division’s yearly budget, working with the Practice Administrator on the TCH annual budget, overseeing the faculty and staff hiring process and promotions, and managing faculty effort reporting (CART) using BCM’s PEPT system. Responsible for knowledge and awareness of BCM and TCH policies and procedures; may provide tangential leadership support to TCH staff as needed. Works closely with the Division Head on all administrative projects.


This position is eligible for a hybrid work schedule (4 days onsite at the Texas Medical Centre and 1 day from home).




Job Duties

Financial Management


  • Manage the annual budget with Paediatrics’ “Survivor” programme.


  • Collaborate with the Practice Administrator on the TCH annual budget. Manage the BCM PEPT and TCH Voyager systems, which include CART reporting, cost assessments, and financial transaction monitoring.


  • Responsible for budget update requests, individual budget preparation, and forecasting for unrestricted accounts, BCM research-related grant accounts, and current and ongoing TCH restricted grants and philanthropic funds.


  • Perform monthly IA reporting in cooperation with TCH Accounting. Manage SSO, travel, and personnel budgets.


  • Collaborate with the RRO to clear monthly default reports and give pre- and post-award details as needed.


  • Strategic financial steward of the organisation, developing infrastructure (processes, training, and analytics) for revenue growth, expenditure, cost accounting, and reporting.





Manage six Psychology direct reports, including:


  • Create personnel plans, define job duties and prioritise tasks, establish performance and development plans, and conduct annual performance reviews.


  • Create personnel strategies, effort, and productivity guidelines based on budget availability and company requirements.


  • Manage professional development strategies and initiatives.


  • Tangential leadership support is provided to TCH staff as needed.


  • Project manager for all BCM-related projects and new systems.




  • Pre-hire tasks include business justifications, pro-forma help, HRMS requests, SuccessFactors position management, and recruitment assistance.


  • Post-hire actions include onboarding, salary and FTE modifications, promotion requests, merit increments, and faculty CART changes in PEPT.


  • Employee Relations tasks include working as section liaison for conflict resolution, providing verbal advise, and collaborating with the main Employee Relations team on escalations as needed.


  • Communication methods for critical talks, as well as the creation of disciplinary action plans and clinical performance improvement plans, when needed.


  • Legal, ISO, and compliance liaison responsibilities include contractual requirements, visa sponsorship, and the appointment of a section DOI representative.





Work together with the Psychology Division Chief, Clinic Chief, and Practice Administrator to:


  • Maximise operational productivity to ensure consistent structure communication and the implementation of division-wide objectives.


  • Create and direct short and long-term strategic objectives.


  • Manage complex finances, fiscal resources, and budgetary functions.


  • Drive ongoing development within the division.



Minimum Qualifications


  • Bachelor’s degree.


  • Five years’ relevant experience.



Preferred Qualifications and Skills.


  • A master’s degree in a relevant discipline, such as public health, healthcare management, or business administration.


  • Experience with SuccessFactors, PEPT, SAP S4Hana, Jaggaer, Concur (BCM and TCH applications), and effort reporting.


  • Capability to communicate with and influence senior or executive leadership on current operations and initiatives.


  • Understanding and experience in leading and managing processes, projects, and techniques.


  • Expert knowledge is required, as is an understanding of the impact of one’s own work on the department as a whole.


  • Leadership and talent management.


  • Organisational effect includes team management with an emphasis on operational strategy for the Division and Department.

Baylor College of Medicine is an equal opportunity, affirmative action, and equal access employer.